Privacy Policy
Last updated: November 2025
1. Introduction
SuperCool Aircon (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect any information you provide when you use our website: https://supercoolaircon.co.uk/
2. Information We Collect
When you use our website contact form, you may voluntarily provide the following personal data:
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Your name
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Your email address
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Your phone number (if provided)
- Your Location
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Details of your message or service enquiry
We do not collect sensitive data (e.g. financial or payment details) via the website, unless explicitly requested during a service transaction — and in that case we will inform you separately.
3. How We Use Your Information
We use your personal data for the following purposes:
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To respond to your enquiries and service requests
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To provide quotations, book appointments, or arrange site visits
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To communicate with you regarding your service request or booking
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To keep records for business and administrative purposes
We will not use your personal data for marketing, mailing lists, or third-party advertising without your explicit consent.
4. Lawful Basis for Processing
We rely on the following lawful bases to process your data:
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Consent: when you submit your information via our contact form
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Legitimate interests: to manage enquiries and provide our services
5. Data Sharing
We do not sell, rent, or otherwise provide your personal data to third parties for marketing. Your data may be shared only with trusted service providers (e.g. website hosting or email service) when necessary to operate our business and communicate with you.
All third-party providers we use are required to handle your data securely and in accordance with applicable data protection laws.
6. Data Retention
We will keep your personal data only for as long as necessary to fulfil the purpose for which it was collected — typically until the enquiry is completed and for a reasonable administrative period thereafter (e.g. up to 12 months), unless retention is required by law.
7. Your Rights
Under applicable data protection law, you have the right to:
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Access any personal data we hold about you
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Request correction or deletion of your personal data
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Withdraw consent at any time (where relevant)
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Object to processing that relies on legitimate interests
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Lodge a complaint with the relevant supervisory authority (e.g., the Information Commissioner’s Office in the UK)
To exercise any of these rights, please contact us via the email link above.
8. Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Please note, though, that no system can guarantee 100% security of data transmitted over the internet.
9. External Links
Our website may contain links to external websites. This Privacy Policy does not apply to third-party websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time, for example to reflect changes in law or how we operate. All updates will appear on this page along with an updated “Last updated” date.
